Refund & Return Policy

Returns

If your piece isn't perfect, contact our concierge within 14 days of delivery to arrange a return. Items must be unused, with all tags, cards and original packaging intact.

Refunds

Once your return is received and inspected, your refund is issued to the original payment method within 5–10 business days.

Exchanges

We're happy to arrange an exchange subject to availability — just reach out.

Non-returnable

Personalised items and items marked final sale cannot be returned.

Return shipping

Return shipping is arranged through our insured courier network to ensure your piece is protected in transit.